driving digital innovation

Deakin eSolutions

Deakin eSolutions drives digital innovation at the University. They collaborate across the University to deliver intelligent, future-focused solutions that anticipate and respond to the needs of staff and students.

When the new Executive Director, Programs & Change, was appointed he saw the opportunity to uplift the capability and maturity of the PMO.


I was looking to embed a new culture – excellence, connection and fun – to reinvigorate and refocus the team, and Manuela’s values aligned perfectly, supported by the great team at Escient. Together, we achieved significant improvement over a short period of time and I am very grateful for the valued advice and collaborative hard work.

Rob Sleath
Executive Director, Programs and Change Deakin eSolutions

PMO capability, connection & excellence

The brief to Escient was to uplift the capability and maturity of the PMO and embed connection, excellence and fun. Escient Director, Manuela Andrysik, was engaged to work on-site at Deakin eSolutions to lead the Programs, Projects and Change team of 15-20 employees, responsible for managing over $20million worth of projects.

As an experienced consultant with good humour and a can-do attitude, Manuela provided support, guidance and coaching to the in-house team, improving capability, communication and productivity.

Manuela identified and addressed ‘watermelon’ projects (projects which appear to be going well but in fact are underperforming) and initiated a number of key initiatives to enable the successful delivery of transformational, operational and technological change across the University.

A pragmatic approach

In addition to leading the team, Manuela introduced more rigorous systems, processes and reporting for the PMO.

This included:

  • A regular rhythm of team meetings and one on one feedback, development and performance discussions with all team members
  • Improved project reporting and quality assurance processes
  • More streamlined and robust project financial processes and reporting
  • Resource management, incl. capacity planning, forecasting, allocation, etc.
  • A project dashboard and visual roadmap to provide visibility of program of work
  • A PMO induction pack and reference guide for new staff
  • More rigorous management of vendors and 3rd parties

PMO improvement

Within six months, Escient helped Deakin achieve significant improvements for the PMO, including:

  • A ‘one team’ approach to support and enable successful delivery
    of transformational programs and projects, which boosted the reputation of the PMO within the university
  • A standard of excellence in terms of project management practice, methodology, capability, reporting and financial management
  • A project dashboard and visual roadmap, improving communications and visibility of projects, progress and milestones

At the conclusion of the project, two senior managers were appointed to take over the role.

Working with Escient is a collaborative, productive and forward-thinking experience. Talk to us about your next project.

Learn more:

Back to Projects