Financial Services
Our client, a Queensland-based mutual bank serving frontline workers and public sector professionals, was undergoing one of its most significant transformations. With a major lending system upgrade underway, they knew the success of their investment would depend as much on people as it would on technology. To ensure long-term impact, the bank partnered with Escient to strengthen internal capability and embed a more confident, coordinated approach to change.
The challenge
Transforming a core system is no small task – especially for a lean mutual navigating a fast-moving market. Beyond delivering the loan origination upgrade, the bank needed to prepare its people to lead and sustain change. Building capability, clarity and confidence across teams was critical to achieving real and lasting value.
Escient was engaged to support the successful delivery of the lending transformation, while enabling the organisation to manage ongoing change with greater speed, alignment, and resilience.
The approach
Working closely with internal teams, we brought structure, support and momentum to change – delivering immediate outcomes for the lending transformation while building capability for the future.
- Developed a practical, organisation-wide change strategy aligned to PROSCI best practice
- Coached senior leaders to lead change with confidence and clarity
- Built fit-for-purpose change artefacts and tools to support adoption
- Established a Change Champion Network to drive local engagement
- Integrated change governance into delivery planning and reporting
- Created energy and buy-in through targeted go-live activities
Throughout, we focused on embedding change as a core capability – not just a project deliverable.
The outcome
The bank is now better equipped to lead through transformation, with stronger internal alignment and improved readiness for what’s next. Teams understand their role in change, have the tools to support adoption, and operate with greater confidence under pressure.
With deeper capability and a culture of continuous improvement, the organisation has a stronger foundation to keep delivering value – for members and the business.