Aged care

At its core aged care is about helping some of our most vulnerable Australians live a dignified life.  At Escient we are helping transform aged care organisations resulting in more satisfied residents, families and staff.

We help organisations in aged care deal with today’s ever-changing landscape so they can thrive in its complexity. And we help them make a more positive impact, by becoming more human and being purpose led.

Using a service design approach combined with our Escient values of empathy, selflessness, courage, and creativity in everything we do has shown significant improvements with the aged care sector clients we partner with.

In the end, we bring you a better experience and better results.

ACH Group

Designing a holistic future-state experience for residential care customers

Aged care organisations we have worked with

“This is the second time we have worked with Escient and we hope to work with them again. The team members we committed to understanding our business and delivering actionable insights, which will lift our Customer Experience for years to come.”

Teresa Yeing, Head Of CX, ACH Group

Our work in aged care

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