To deliver on their competitive strategy, retain current members and attract new business, a Brisbane based mutual bank embarked on a lending transformation program, including the upgrade of its core Loan Origination System capabilities.
Delivery of their digital transformation agenda relied on the successful embedding of new systems and ways of working across their teams. Faced with their largest program of work in decades, this mutual bank engaged Escient to help uplift internal change management and project delivery capabilities, better equipping them for the continuous large-scale change ahead.
Escient’s specialist project delivery team established and executed a tailored change management strategy to deliver their Lending Transformation Program whilst also elevating their internal maturity and future capabilities.
Through these engagements, our client has successfully lifted the change maturity and capability within their organisation. Our approach has helped shape new attitudes and behaviours to normalise change as a constant, accelerate technology adoption and foster a curious and continuous learning culture.